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Technical Support Case

We recommend that customers first check for up-to-date product materials to verify that the latest updates are being utilized.  Updated product data sheets and operator manuals contain the latest detailed information regarding the functionality of both hardware and software.  Firmware logic and software updates often provide enhanced performance of products through feature extensions, bug corrections, and example applications with complete source code that can be used as starter templates to become familiar with the product's programming processes and features.

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Customers can proceed to request further technical support assistance regarding the functionality or operation of any Signatec product by proceeding to initiate and submit the following technical support case form below

New technical support cases submitted online are processed within 1-2 business days.  Technical support case information is directly received by our technical support engineering group and is assigned to a technical support case number.  Customers are then informed of the assigned technical support case number and are kept advised to the progress of the case via e-mail communication until the case is resolved.

In the event that it is determined that a product must be returned for repairs, our technical support group will assign a Returned Merchandise Authorization (RMA) number with details on how to properly return your product to our facility.  Most Signatec products carry a full 3-year warranty; check your product's warranty information for verification.  During the warranty period, Signatec will repair or replace any defective product at no cost to the customer.  This warranty does not cover customer misuse or physical damage not reported within 15 days of the time of shipment by Signatec.  A formal repair estimate is generated for any non-warranty product; for which Signatec must receive an authorized purchase order before repairs can be made.  Signatec makes every effort to repair both current and obsolete products as quickly as possible.  Please note that for any obsolete products, repairs may not be possible if any involved damaged components are no longer available.

* = Indicates required field

Contact Information

*First Name:         

*Last Name:          

*Company Name:   

*Address Line 1:   

Address Line 2:       

*City:                   

*State/Region:       

*Postal Code:         

*Telephone:           

*Fax:                       

*E-mail Address:   

Product Information

List all Signatec Products installed in the system. Serial #s are required for each product if entered.

    Product 1:    Product 1 Serial#:  

    Product 2:    Product 2 Serial#:  

    Product 3:     Product 3 Serial#:  

    Product 4:     Product 4 Serial#:  

    Product 5:     Product 5 Serial#:  

    Product 6:     Product 6 Serial#:  

    Product 7:     Product 7 Serial#:  

    Product 8:     Product 8 Serial#:  

    Product 9:     Product 9 Serial#:  

    Product 10:   Product 10 Serial#:

Computer System Information

*Model:                   

*Processor (CPU):     

*Memory:                

*Operating System Platform:   

Reported Problem

Check all that apply:

    Hardware Related

    Software Related

    Documentation Related

   *State Detailed Problem Description:

In order to receive the best possible service and fastest response time, it is very important to provide very precise details as to the nature of your application and problem.  Please list all Signatec board settings for your application and describe the type of signals being applied to the boards.  If possible, please also send any screen capture images or code samples as file attachments to techsupport@signatec.com after completing this form.  Thank you.

 

Upon submitting this information, you will receive an e-mail notification to confirm receipt of this case.  The e-mail notification will contain an assigned tech support case number for all future correspondence regarding this case.  All cases will be processed within 1-2 business working days.  Thank you.